Refund policy

Frontline Gear — Returns & Refunds Policy

Effective for all orders placed via frontlinegear.au

Our Commitment

At Frontline Gear, we stand behind the quality of every product we sell. If something isn't right, we'll make it right — quickly and fairly.

7-Day Return Window

You may return most items within 7 days of delivery for a refund or exchange, provided the item is:

  • Unused and unworn
  • In original packaging with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

How to Start a Return

Email support@frontlinegear.com.au with your order number and reason for return. We'll respond within 1–2 business days with return instructions and, where applicable, a return shipping label.

Refunds

Once your return is received and inspected, we'll notify you of approval status. Approved refunds are processed to your original payment method within 5–7 business days.

Exchanges

If you need a different size or variant, let us know when you lodge your return — we'll prioritise exchanges over refunds where stock is available, to get you back into the field faster.

Faulty or Incorrect Items

If an item arrives faulty, damaged, or not as ordered, this is covered under the Australian Consumer Law (ACL). In these cases:

  • We cover return shipping costs
  • You are entitled to a full replacement, repair, or refund — your choice, where the fault is significant
  • This is in addition to, not instead of, any other rights you have under the ACL

Items That Cannot Be Returned

For hygiene and safety reasons, the following are final sale unless faulty:

  • Worn or used apparel and footwear
  • Opened protective equipment (e.g. body armour components, eyewear where seals are broken)
  • Items marked as clearance or final sale at time of purchase

Change-of-Mind Purchases

Change-of-mind returns are accepted within the 14-day window at the customer's cost for return shipping, provided the item meets the conditions above. This is offered as a service commitment beyond our strict legal obligations.

Questions

Contact support@frontlinegear.com.au and we'll get back to you promptly.